PATIENT AND CUSTOMER SATISFACTIONS TOWARD COMMUNITY PHARMACY SERVERIES IN SEBHA CITY

Simple item page
dc.contributor.authorحسين, اسمهان عمر
dc.contributor.authorرجب, ملك عمر
dc.date.accessioned2023-01-08T08:17:12Z
dc.date.available2023-01-08T08:17:12Z
dc.date.issued2019
dc.description.abstractObjective: To examine extent of public’ use of community pharmacy in in the southern Libya “Sebha” and to determine the public’s views and their satisfactions toward community pharmacy services currently provided in Libya. Methodology: This study a descriptive, cross-sectional survey and a self-administered questionnaire was developed. The questionnaire was divided into four sections that measured the frequency use of community pharmacy, reason of visiting and education given to the customers, preference visit particular pharmacy and their priority to choose healthcare center. In addition. evaluate the community pharmacy staff communication and their providing of drug information as well as customers’ expectations and satisfactions toward community pharmacy services. Result: Of all 600 questionnaires were handed, only (462, 77%) were returned. The majority of respondents (436, 94%) were in the young and middle age and (241, 52.2%) were university graduates. The majority of respondents (343, 74.3%) reported they had visited the community pharmacies at least “once” in a month. The highest reason of visiting reported by respondents was dispensing their prescription medications (304, 65%) while purchasing “medication without prescriptions” was accounted with (162, 35%). Other reasons as purchasing women items, baby products, getting health information, cosmetics and medical supplements were reported by (97,21%) and (93, 20%), (74, 16%), (71, 15.3%) and (70, 15.1%) of the respondents respectively. The highest rate of respondents was given advice about antibiotic use (224, 48.5%) followed by physical exercises (178, 38.5%) and healthy eating (173, 37.4%). The majority of respondents (358, 77.4%) preferred to visit community pharmacy over other health care center because minor health problems. The major factors influence the consumers choose any particular pharmacy were the professionalism of pharmacy staff (254, 55.4%) and the availability of products (221, 47.8). Other factors as availability of the pharmacist to answer queries (122, 26.4), location (82, 17.7%), Quick services (80,17.3%), confidential customer processing (78, 16.8%), whilst the lowest percentage was pharmacy appearance and decoration (46, 9.9%). The primary health center chosen when they faced drug related problem was the community pharmacy (248, 53.6%) compared with private clinic (124, 26.8%) and public clinic (90, 19.5%). Attitude regarding communication skills as the politeness, giving privacy, staff IV listens attentively and time the community pharmacy staff spends with them were reported by (347, 75.1%), (289, 62.5%), (265, 57.4%) and (219, 49.6%) of respondents respectively. On the other hand, for provision of drug information as “how to work the drug when the first-time use”, “customer experience of side effects” and “their ability to using the prescribed medicine properly during their consultations” were reported by (215, 46.5%), (149, 32.2%) and (146, 31.6%) respectively. In contrast, (302, 65.3%)of respondents denied that community pharmacy staff were asking for if the customer have further questions as well as (285, 61.7%) of respondents denied that the staff were providing the medication storage information. More than half of the respondents in each (250, 54.1%) and (273, 58.7%) agreed that services of community pharmacies tend to concern about making money and others believed that services of were more concern toward the business matter than patient health. However, (191,41.3%) of respondents believed that services are balanced in both sides whereas minority of respondents (192, 41.6%) believed that the services more concerned with the heath of patient than business side. More positive attitude, (51.2%) of respondents agreed that services concerned about drugs and public healthcare. Interestingly, almost all of respondents (366, 85.7%) acknowledged the role of community pharmacy as indispensable health care setting. The majority of respondent were satisfied with general service of community pharmacy and experience of pharmacy staff which they reported by (244, 52.9%) and (249, 53.8%) respectively. However, the availability of product and cost of pharmacy products satisfied by only (195, 42.2%) and (81, 17.5%) of respondents respectively compared with (70, 15.2%) and (253, 54.7%) of respondents were dissatisfied correspondingly. Conclusion: The study revealed that the majority of Libyan people are regular use of community pharmacies. Although there were various topics of the advices had been given in community pharmacies, they were not a routine performance by community pharmacy staff. Generally, the public has positive attitude toward the quality of communications as, politeness, Privacy and respect, listens to the them attentively and time spent during encounters and they acknowledge the role of community pharmacy in the health care system, However they have negative attitude toward quality of scientific counselling and cost of products.ar
dc.identifier.urihttps://repository.sebhau.edu.ly/handle/1/2805
dc.language.isoenar
dc.publisherجامعة سبهاar
dc.titlePATIENT AND CUSTOMER SATISFACTIONS TOWARD COMMUNITY PHARMACY SERVERIES IN SEBHA CITYar
dc.typeOtherar
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
GRADUATION RESEARCH PATIENT AND CUSTOMER SATISFACTIONS TOWARD COMMUNITY PHARMACY SERVERIES IN SEBHA CITY (1).pdf
Size:
1.09 MB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
ابحاث ومشاريع التخرج بكالوريس